Policy active as of January 11, 2023

Privacy Statement for H2O Pro Products and Services

This Privacy Statement for H2O Pro Products and Services (“Privacy Statement”) describes the information that Coopers Water Conditioning, Inc. and its subsidiaries and affiliates (collectively, “H2O Pro”) collect, use, share, and store, including personal information (i.e., information that personally identifies you, such as your name, email address or billing information, or other data that can be reasonably used to infer this information).

This document focuses on information related to the operation of H2O Pro products and services, including the Bluetooth enabled valves manufactured by Coopers Water, Inc. (CSI, Clearion and WaterSoft), and other products from H2O Pro (collectively, “H2O Pro Products”). In this Privacy Statement, the expression “H2O Pro Products” also includes our Mobile App.

Our Promise

We will be transparent about the different types of information we collect and how we use them.

We will ask your permission before sharing your personal information with third parties for purposes other than at your request.

We will use modern data security tools to keep your data safe and protect the H2O Pro Products from unauthorized access.

Your Consent

Consent to data collection and processing. By using H2O Pro Products, you agree to allow us to collect and process information as described in this Privacy Statement.

What information does the H2O Pro App collect?

The H2O Pro App collects:

  • During beta testing only the app will use Firebase Crashlytics for bug reporting and performance statistics. No personal information is transmitted.

Bug Reporting / Performance Statistics

Firebase Crashlytics will provide us with a stack trace of any exceptions that may occur in the H2O Pro App. This includes details about where the exception occurred in the source code and what the exception was. Firebase may also transmit performance statistics. This will include the model of the device being used and metrics on how the device performed while using the H2O Pro App. During this time the app will require Internet access for reporting. The production release of the H2O Pro App will not require this and will not be reporting any bugs or performance metrics to Firebase Crashlytics.

What information is shared among multiple connected H2O Pro Products?


What additional information does H2O Pro collect and store when a user connects the H2O Pro App to the Internet?


How does H2O Pro use the information it collects?

The developers will use the information to resolve any outstanding exceptions that occur during the beta release of the H2O Pro App. The developers will also use the performance metrics to assist in optimizing the H2O Pro App for optimal performance during the beta release. None of this information is shared among third parties and is disabled in the production release of the H2O Pro App.

In what circumstances does H2O Pro share my information?

H2O Pro will never, under any circumstance, share Firebase Crashlytics or performance metrics with any third party. The data collected is strictly for development purposes.

How can I delete my personal information?

No personal information is collected.

Can the Privacy Statement be changed?

Please note that this Privacy Statement may change from time to time. We will provide notice of any changes on the website or by contacting you.

How can I contact H2O Pro?

Cooper’s Water Conditioning, Inc. – 9635 East Park Davis Drive, Indianapolis IN 46235

If you have any questions, please contact us at service@cooperswater.com